| Before embarking on writing a business plan for | | | | sources to help come up with this number including: |
| starting a car wash, a definition of what a business | | | | Industry journals |
| plan is in order. A business plan is a document to | | | | Trade groups |
| identify an opportunity, research why this opportunity is | | | | Car washes in similar demographic areas |
| profitable and the steps needed to capitalize on the | | | | Industry experts |
| opportunity. The business plan can be a formal | | | | Census data |
| document or it can be written on the back of a napkin | | | | Pricing |
| but the mere act of writing the idea down forces you | | | | The effects of pricing play a large role on how your |
| to get the idea out of your head and on paper which | | | | product is perceived in the marketplace. Price too low |
| helps find hidden business flaws and makes you think | | | | compared to the competition and your product could |
| carefully about each phase of your business. | | | | be perceived as cheap and unreliable. Price too high |
| Creating a business plan is something anyone can do, | | | | with the features and benefits of your product and |
| even if you don’t know anything about business or | | | | few customers come through the door. While this is a |
| finances. Even though the business plan is critical to | | | | complex issue, here are a few things to keep in mind. |
| getting the idea off of the ground, many entrepreneurs | | | | Make sure you can make a profit at whatever price |
| procrastinate when it comes to preparing a written | | | | you are selling at. |
| plan. If you don’t know anything about business or | | | | If you want to have lower costs and “get your foot |
| finances, this is the best time to begin learning as the | | | | in the door” it may be better to offer discounts or |
| chances of your business being successful will be | | | | coupons initially until your business is better known. |
| limited without this knowledge. Just as a builder won't | | | | Don’t be afraid to charge more for your product or |
| begin construction without a blueprint, entrepreneurs | | | | service than the competition if you have something of |
| shouldn't rush into new ventures without a plan. The old | | | | more value to offer. |
| saying that “those who fail to plan, plan to fail” is | | | | Pricing is the easiest of the marketing mix to change. |
| very relevant when talking about starting a business. | | | | You may find that a large competitor will under price |
| SBA’s statistics claim over half of new businesses | | | | you to ensure you can’t make a profit and your |
| fail in the first three years and the common factor is | | | | car wash goes out of business. |
| poor planning or under-capitalization (which is also poor | | | | Management & Employees |
| planning). | | | | In this section you would describe who is going to |
| Getting Started | | | | manage the business on a daily basis as well as |
| The first step in creating a business plan is just getting | | | | provide strategic direction (if these positions are |
| started. Writing the business plan may seem | | | | separate). Each of these people need to have a brief |
| overwhelming at first, but if you break the plan down | | | | biography included as well as a resume in the |
| to bite sized pieces and work on one section at a time | | | | appendix. Try to show how the experience and |
| won’t seem as daunting. Begin with what you | | | | education of these people will be able to successfully |
| know first and describe your business and your | | | | execute the strategy in the business plan and |
| product or services. Work towards the more difficult | | | | succeed. Many times the owner may not have the |
| subjects such as marketing, operations and financials. | | | | specific experience for this business, so it is very |
| Don’t worry about it being perfect now, just get the | | | | important to pull their other professional experience in |
| concepts on paper - expand and refine later. If you get | | | | and explain how it will make for a successful operation. |
| stuck on a section in the plan, skip it for now and come | | | | Next, a brief explanation of the employees is in order |
| back later when you have more details. | | | | including: |
| Who is your audience? | | | | What positions need to be filled |
| When writing your car wash business plan, you need | | | | When they need to be filled (This is important in |
| to keep in mind who your intended audience is and | | | | developing financial projections as you may have |
| why you are writing the plan. Why? A plan for the | | | | some employees come on after you start) |
| bank will be less interested in the exit strategy and | | | | How much they get paid (Be sure to calculate payroll |
| return on investment than one for equity investors. | | | | taxes as well, estimate 15% if not sure) |
| Additionally, a plan for written for internal use will be | | | | It is also recommended to add the professional and |
| different than one looking for financing as a bank is not | | | | advisors to your business. These people include: |
| necessarily interested in detailed operations of the | | | | Board of directors |
| business. | | | | Consultants |
| Structure | | | | Accountants |
| Business plans tend to have a lot of elements in | | | | Attorneys |
| common. While there is not a format that all business | | | | Bankers |
| plans follow, there are generally accepted guidelines | | | | Mentors |
| that most follow as the order in which the subjects | | | | Operations & Location |
| flow are not random. The Business Description of a | | | | The operations and location section of the plan |
| business plan is aimed at painting a picture of your | | | | illustrates how you are going to make or acquire your |
| business and why this business will be successful. The | | | | product and information about your business location. |
| Marketing, Management and Operations sections are | | | | Operations – Explain how and where your products |
| researched and a strategy of how your business will | | | | or services are made. A few points to include in your |
| compete and operate is developed. Last financial | | | | plan |
| projections show in numbers what you explained in the | | | | How does your car wash operate, what steps are in |
| business plan for the sales and expenses. | | | | your service? |
| Breaking these three major sections down even | | | | Who are your suppliers? |
| further, a business plan consists of six key | | | | What are the terms and lead time for this product? |
| components: | | | | Location – Location is where you will be doing |
| Executive Summary | | | | business out of. If you are in the classic, I can’t get |
| Business Description | | | | my location until I get a loan so I can’t finish my |
| Marketing | | | | business plan scenario, list what features you are |
| Managers & Employees | | | | looking at in a building along with average prices or |
| Operations & Location | | | | rents and pad that number a little just in case. A few |
| Financial Projections | | | | things to add: |
| In addition to these sections, a business plan should | | | | Department of Transportation traffic count – most |
| also have a cover, title page and table of contents. | | | | states have this information online to show how many |
| How Long Should Your Business Plan Be? | | | | vehicles pass your location each day. |
| The answer that nobody liked in school applies to a | | | | Building description |
| business plan which is, “as long as it needs to | | | | What is the size |
| be”. The more complex a business or the more | | | | Where is it located |
| sophisticated investors or funds requested will increase | | | | Specific reasons for this property |
| the length of a plan. An average car wash business | | | | Proximity to suppliers, roads, airports, railroads, and |
| plan narrative should be 4-15 pages plus financials and | | | | shipping centers, etc. |
| appendix items. | | | | Zoning |
| Business Plan Outline | | | | Average utilities – Be sure to get the last 12 months |
| Executive Summary | | | | from the electric company if the building had been |
| The executive summary is the first part of the | | | | occupied. This could be an expensive lesson from a |
| business plan but is the last to be written. It gives the | | | | dishonest landlord. If you are opening a new location, |
| reader a quick glance of what your business proposal | | | | try to talk with other car wash operators in a |
| is about and what you are asking for. This part is | | | | non-competitive area to get a estimate |
| critical as most readers will scan this section before | | | | Add pictures to the appendix |
| deciding whether to read further. | | | | Add a floor plan to the appendix |
| The executive summary should typically be about | | | | Purchase price or monthly rent/lease |
| one-half of a page in length and include what you | | | | Include sales/rent/lease agreement in appendix |
| would cover in an elevator pitch such as: | | | | If building or renovating be sure to include quotes as |
| Explain the condensed version of the business | | | | this is an area frequently underestimated in costs. |
| concept | | | | Financial Projections |
| Product description or service proposition | | | | Financial projections are placed at the end of your |
| This section should emphasize any unique features or | | | | business plan, before the appendix but it a very critical |
| benefits that what is currently in the industry or area, | | | | piece to the plan. The three must-have financial |
| aka why would someone buy your product over the | | | | statements are a cash flow statement, a profit and |
| competition. | | | | loss statement and a balance sheet. The information |
| The demographics of your market | | | | already provided in the narrative portion of the |
| The Management team | | | | business plan must match the financial projections. |
| When the anticipated start date is | | | | Most financial projections are three years in length. It is |
| Your equity position | | | | a good idea to include a Notes & Assumptions to |
| How much are you asking for | | | | Financial Projections page to both help make sure all |
| Concise is the key in the executive summary. You will | | | | of your numbers come through and provide an |
| go into more detail later in the business plan. | | | | itemized list to provide clarity for the reader. |
| Business Description | | | | Notes & Assumptions to Financial Projections |
| The purpose of the business description is to | | | | Loans |
| objectively describe the car wash business details and | | | | Break out each loan (building, equipment, inventory) |
| future potential include: | | | | Amount |
| Mission | | | | Interest rate |
| What the business does | | | | Length |
| Description of products and/or services | | | | And any monthly costs not discussed in business plan |
| Industry information | | | | narrative |
| Business Organization | | | | Cost of goods/inventory |
| Status of the business (start-up, expansion or | | | | Advertising |
| purchasing) | | | | Employee wages |
| Current and future goals | | | | Insurance |
| Any facts or figures should be noted and sources | | | | License & fees |
| included in the business plan. This information is | | | | Miscellaneous |
| important should you need to defend your data and | | | | Professional fees |
| assumptions. The business description is where you | | | | Rent/property taxes |
| are trying to paint a picture of the potential of your | | | | Repairs & maintenance |
| business along with the facts to support it. Try to inject | | | | Supplies |
| energy and excitement to get the reader enthusiastic | | | | Telephone |
| about the idea, without going overboard of course. | | | | Utilities |
| After describing the business, it is time to describe and | | | | Vehicle expense |
| additional products or services your car wash is selling. | | | | Etc. |
| Keep in mind that it is important to show how your | | | | Anything else that needs to be explained in the |
| products and services are better than the competition. | | | | financials that is not in the narrative |
| If you don’t have a good answer than you should | | | | Financial Projection Sections |
| rethink your strategy. What is it about your car wash | | | | Startup Expenses – These are all expenses you |
| that is going to get the customer to change doing | | | | will incur prior to opening your car wash. It is |
| business with the competition? | | | | recommended to have quotes available or in the |
| Marketing | | | | appendix for the larger items. It is also recommended |
| A very important part of your business plan is the | | | | that you pad your numbers some as there will always |
| marketing section. Regardless of the quality of your | | | | be unexpected expenses that were not accounted |
| products and your services, your business will be lost in | | | | for. |
| the clutter of advertising. If you don’t know your | | | | Sources and Uses of Funds – This section details |
| customers, how will they ever find you? All of this | | | | how the loan money will be used (inventory, car wash |
| begins with doing some research. | | | | equipment, repairs and improvements, working capital, |
| Customers: Who Is Your Market | | | | etc) and who is providing it (bank, investor or owner). |
| The first step is to determine who you are going to sell | | | | You will likely need to be injecting 20% of your own |
| to by identifying common characteristics of your | | | | money and maybe more depending on the risk |
| market such as age, income, race, religion, education, | | | | assessment of the business and your personal |
| interests and/or geographic locations. While everyone | | | | finances. |
| will want to wash their car product how are you going | | | | Cash Flows - The cash-flow statement is one of the |
| to effectively advertise to everyone and still make a | | | | most important pieces of your business plan. It shows |
| profit? What you need to do instead is determine the | | | | a schedule of the money coming into the business and |
| group or groups of people who are most likely to use | | | | expenses that need to be paid and whether you have |
| your car wash services and market to them. After all | | | | enough cash to sustain the business gained during the |
| you are trying to generate a positive return on your | | | | warm month to cover the costs during the winter |
| marketing dollars, so use them wisely. | | | | months. Every part of your business plan is important, |
| Competition | | | | but none of it means a thing if you run out of cash. |
| In today's ultracompetitive marketplace, there is going | | | | Should this number be negative, you either need to |
| to be competition, no matter how creative your | | | | raise sales, reduce expenses or have more cash. |
| business concept is. Attempting to run a portion of | | | | Your cash flow statement will typically be three years |
| your car wash business better than the competition | | | | in length with the first year analyzing the monthly |
| may be a difficult challenge so it is often better to | | | | figures and later years by quarter. Don’t be |
| focus on planning on being different and competing | | | | intimidated with the cash flow statement as it is merely |
| with them less directly. Can you serve a particular | | | | a future look into your checking account. |
| market niche such as the elderly that isn’t being | | | | Profit & Loss – This statement, while similar to the |
| looked at? Can you identify a unique operations | | | | cash flow statement but illustrated annually looks at |
| marketing/distribution strategy with a mobile approach? | | | | the effects of non-cash charges such as depreciation |
| Even if you don’t have direct competition in your | | | | and amortization to get an accounting overview of the |
| area meaning someone selling the same or similar | | | | operations of your business. |
| products/services, you will have indirect competition for | | | | Balance Sheet – The balance sheet is a summary |
| replacement products/services. If you indicate in your | | | | of the value of all assets, liabilities and equity for an |
| plan there is no competition it will be viewed that there | | | | organization at the end of each year. A balance sheet |
| is either no market for your product or you have not | | | | is often described as a "snapshot" of a company's |
| done your research. | | | | financial condition and will show the value of the |
| Optimally you will want information on at least three | | | | business over time. |
| but no more than five competitors. List information | | | | Personal Financial Statement – If you are looking at |
| about who they are, how long they have been in | | | | bank financing every person who will have a 20% or |
| business, location, products or services offered, | | | | more ownership position will need to provide a |
| perception on pricing, quality, etc. and compare your | | | | personal financial statement to show how effective |
| advantages and disadvantages. If the information you | | | | they are at managing your money. This statement will |
| are looking for is not available online, you may need to | | | | show your assets (checking & savings accounts, |
| pretend you are a customer to get some of this | | | | cd’s ira, 401K, valuables, home, vehicle, etc) as well |
| information. | | | | as assets (mortgages, credit card bills, installment |
| Distribution - How Will You Get the Product To The | | | | accounts, etc) |
| Customer: By looking at who your market and | | | | Appendices |
| competition is, you will have an idea of how to get | | | | Appendix items are various pieces of information that |
| your product to them. Perhaps through your research | | | | help make your case. Include details and studies used |
| you will find a strategic advantage to serve the | | | | in your business plan; for example: |
| customer that the competition does not. | | | | Quotes for items over $500 |
| Promotional Strategy | | | | Resumes of the management team |
| With the above steps researched, the promotional | | | | Industry research |
| strategy follows. The promotional strategy is where | | | | Demographic data and trends |
| most entrepreneurs fail as they use the blanket | | | | Maps/floorplans/blueprints of location |
| statement that they are going to advertise in the | | | | Leases and contracts |
| newspaper, radio and/or television without thinking | | | | Letters of support |
| through the process or the customer. The promotional | | | | There is a lot to creating your business plan but will |
| strategy provides you a map of how you are going to | | | | definitely make your business stronger. While it may |
| reach your market in the most efficient manner | | | | seem easier to have someone else write your plan, |
| possible. Advertising is expensive, use it wisely. | | | | there is no substitute to writing it yourself. This is your |
| Sales Projections | | | | business and by writing it yourself you will have a |
| On of the more difficult areas of the business plan is | | | | better understanding of your business and strategies |
| coming up with sales projections. This number is | | | | for success. There are also many free business plan |
| probably going to be wrong and that’s ok. What | | | | templates and workbooks available on the web to help |
| you want is a figure backed up with justifiable data. | | | | you get started. You can use these to help get started |
| Just grabbing a number out of the air saying you will | | | | creating your business plan and then modify it for your |
| make $300,000 won’t work. There are many | | | | car wash business. |